Please refer to my booking ivpm6920 in oyo 17093 majestic de villa, gangtok, sikkim from jun 14 fri to jun 17 mon, 2019 for 5 guests and 2 deluxe (3x) rooms.
I paid the entire booking amount of rs. 7371 with amazon pay. However the hotel refused check-in when i reached the hotel on 14th june 2019 on the grounds that they do not have any tie-up with oyo and oyo is illegally doing booking in their hotel and the tariff is too low. On talking to oyo customer care, i was informed that nothing can be done for this booking as hotel is refusing to accept the booking and the booking amount shall be refunded.
However till date even after 70 days of my complaint, repeated follow-ups, 20 telephonic calls to oyo customer care and 10 emails, the amount of rs. 7371 has not been refunded.
On calling oyo customer care now, they ask me to wait as they connect to their seniors, keep the phone on hold and after one hour the call disconnects. This is happening regularly and deliberately by oyo.
I suggest everyone not to pay any advance booking amount to oyo, as there is no guarantee of refund. Pay only directly at hotel after check-in.
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