[Resolved]  Oyo Rooms — refund of a cancellation hotel (hotel status wrongly shows checked in)

Address:

Bangalore, Karnataka

After enough calling with your customer service (More than 20 times and 4 hours of talk), still my issue is not resolved.

I have booked hotel mallaikal residency (Oyo 24363) with booking id mfdb4076 in ooty for 2 days from 28th may till 30th may for my brother rakesh nanda (Booking under phone number:[protected]), my brother was not able to locate the property in ooty nor able to connect to hotel (As number was invalid) and even the hotel is 9km away from ooty in ghat section, where its not safe to stay with family.

I have called your customer service to cancel this booking as i was not able to from the app. Later i found the status showing as checked in and on 30th may we got a message as checked out. My brother have not stayed in this property, and i have paid 7702 for the same, can you please refund the same.

So booked another hotel from oyo aiswarya garden (Oyo 19684, mhla7930) where my brother stayed for 2 days on the same day.

I have called your customer service for 20 times with no resolution but with two ticket numbers 15963663 and 15999837. I asked for call back twice but no call back received.

Email sent to escalation team, no reply.
Have chat in oyo app, with no resolution.

Please call me on [protected] to discuss.