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[Resolved]  Oyo Rooms — Refund of booked oyo rooms for denied checkin by hotel

Website:oyo rooms

I have booked in spot on hotel aeron 36856 for 23 nov and checkout on 24 Nov. on contacting hotel prior to check in the hotel denied check in due to hotel having policy on individual check in on spot on hotel. family not allowed. on enquiring they told to do alternate booking on hetel aeron plaza for family booking. they told to get refund from the oyo because u have paid online to oyo. because of not allowed checkin i was told by oyo assistant to cancel the booking and make again booking.

it is requested to kindly refund the amount as the booking was cancelled due to denied checkin by the hotel.
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Aug 13, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2020
OYO Rooms Customer Care's response Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy
Complaint comments 
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Comments

Hi, this is not the experience we want you to have with us. We are here to help you. Kindly share the booking id and the contact number so that we could assist you. ~Joy
Reply
My booking id was . OBZA2560 in spot on 36856 hotel aeron at ankleshwar for date 23 nov to 24 nov 20 for 03 family members .

Reply
my name is jaswinder singh and my contact no is [protected]
Reply
OYO Rooms Customer Care's response, Dec 8, 2020
Verified Support
Hi, as checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
My complaint is resolved. Thanks for the refund amount.
Reply
OYO Rooms Customer Care's response, Dec 19, 2020
Verified Support
Thank you for your appreciation. Keep booking your stays with OYO Hotels & Homes for great deals at best prices.~Joy

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