[Resolved]  Oyo Rooms — Refund of booking amount of Rs 999.00 Against my booking 25.11.21 at Gwalior.

Dear Sir,
I would to bring following facts for your consideration booking Oyo rooms.
I booked a room from OYO apps on dated 25.11.21 in Gwalior in M P
(check in 27.11.21 and check out 28.11.21).
I booked a room from OYO APPS and I was allotted rooms at Deep hotel in Gwalior.
When I reached Deep Hotel, They said they are not booking hotel
through OYO apps.
Then I approach OYO costumer care they directed me to hotel Green.
There also room was not booked for me. I was again contact to costumer
care they again asked to me to approach me hotel Kanchan Palaces.
After reaching Kanchan Palaces I was shocked there also no rooms was
booked for me.
I am Enclosing OYO apps and Whatsapps messages along with this mail.
I was put in to lot of trouble and mental agony all through process.
Hence finally no room booked my name any hotel.
I kindly request to your Refund my money Rs 999.00 to my account and
inform me on mail or whatsapps.
Thanking You,
Suresh Prakash Singh,
Mob . No. [protected]
details are given
Dear Customer, your booking ID E8CS4979 with OYO is confirmed.

Hotel name : SPOT ON 79492 Hotel Deep
Check-in : 27 Nov, 12:00 PM onwards
Check-out : 28 Nov till 11:00 AM
No. of rooms : 1 SPOT ON NON-AC Room
Number of guests : 2 guests
Address : Bhind Road, Gwalior, Gwalior Tahsil, Gwalior, Madhya Pradesh, 474001, India, Gwalior
Reception : [protected]
Map Link : https://bit.ly/37E0Agb

Check-in with OYO is now even more rewarding. You get assured rewards worth INR 1, 500 & a chance to win a Hyundai Creta Car!! Just claim your rewards by clicking here https://oyo.ac/8a1uETl before checkout.

We are looking forward to serving you with safe and sanitised stays!

Pay now using https://oyo.ac/gH8uEUy. Please note that OYO executives will never call you for payment collection.

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We look forward to hosting you. For more assistance, please visit the Yo! Help section on https://oyo.ac/N7muEU1. For more detail please read our https://oyo.ac/NYvuESF.

Stay safe folks!

Hey Suresh PRAKASHSINGH,
Your booking (booking ID: E8CS4979) is confirmed with us. We are eagerly waiting to host you. 🤩

Now staying with OYO is even more rewarding. Get *assured rewards worth INR 1, 500* and a chance to win the *mega prize of Hyundai Creta.* 🚗

Claim your rewards in just 3 steps:
Step 1: Book an OYO on the OYO app ✅
Step 2: Check-in & collect your room key
Step 3: Click the link below to claim your rewards before your checkout

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[protected]
Today
Hi SURESH,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

6:50 pm
Your booking is CONFIRMED and here are your booking details
6:50 pm
SPOT ON 79492 Hotel Green
E8CS4979
Confirm Booking
Booked for SURESH

1 SPOT ON NON-AC Room, 2 Guests
Nov 27, 2021 - Nov 28, 2021
₹ 999.0
Completed
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Jan 18, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2021
OYO Rooms Customer Care's response
Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia
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