[Resolved]  Oyo Rooms — Refund of booking No.DZWO8460

Address:

Gurgaon, Haryana, 122002

Dear team,
I wanted to book a room in oyo apps for city mcleodganj from 24 to 26 of this month but by mistake i booked a room for today i.e.23 june 2016 and its booking no is DZWO8460..and my charges Rs 2349 have been deducted ..now i want to undo this process. And for this i went through your cancelltion process, for this purpose i talked to one of your customer service executive..his name was Ajay or Aditya..they told me that i[censored] would cancel this booking..ur money will not be refunded..he did not talk to me in proper way and didnt guide me on what should i do now..bcz this is not a minor issue..i installed ur application thinking that it is a very good app but if a person did something by mistake..it should be recoverable..so i want u to help me settle down this issue and refund my money or book same hotel for next date i.e.24 to 26 june..