[Resolved] Oyo Rooms — refund of deposit and customer care not responding to my mails

VamsiNekkanti

from Pune, Maharashtra

Address:

Room no.509, OYO rayalaseema luxury pg, hinjewadi phase 1, pune, Pune, Maharashtra, 411057

I have paid a deposit of 13000\- in oyo life online payment and when i asked for a room change due to the previous room ac was not working properly, they asked me to do a fresh booking again pay a deposit and they will refund the previous room deposit.

I did as suggested but now they stopped responding to my mails and there is no update for me regarding my deposit.

Even oyo guys stopped picking my phone calls.

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Jun 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

May 21, 2019

Updated by VamsiNekkanti OYO life booking id 6478.
I booked room in pun520 rayalaseema pg.
I am sending mails to living.[protected]@oyorooms.com

Verified Support

May 23, 2019

OYO Rooms Customer Care's response We apologise for the inconvenience caused, this isn't the experience that we want for our guests. Thank you for sharing the relevant details, we ll get this checked for you at earliest.

Verified Support

May 24, 2019

OYO Rooms Customer Care's response Hi, apologies for the delay, please let us know your new booking id to get this checked properly.

Verified Support

May 27, 2019

OYO Rooms Customer Care's response Hi, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.