[Resolved] Oyo Rooms — Refund of money

Vimal25in

from Hyderabad, Telangana

Address:	Gurgaon, Haryana, 673012
Website:	www.oyorooms.com

My name is James Joseph. My booking id is FOZQ2098. I booked for a room at hotel Sol Beso mandrem from 19-22 December 2015. I personally called and enquired about the room to the property directly and the management of the property answered to my question that the rooms for the dates which I booked was already full. Due to inconvenience caused from Oyo rooms I was forced to cancel the room. The refund of rupees 44992 was not credited to my account till. Kindly make necessary arrangements for the refundable amount.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. Thanks for your patience. Team OYO

Verified Support

Dec 29, 2015

OYO Rooms Customer Care's response Dear Guest, We have been trying to reach you but, unfortunately, couldn't get through it. A mail has been sent to you with all the details. Kindly address it.