Oyo Rooms — Refund of my amount for the booking id :[protected]

Address:OYO 22703 Jee's Stay

Hi oyo team,

Booking id :[protected]

I booked a hotel oyo property (Classic double or twin, quantity-02) in varansi, oyo 22703 jee's stay through agoda apps on 29 mar, 2023 for check in on 28 april and check out in on 30 april 2023 and made a complete payment of rs. 5775.71/; i also received confirmation that the hotel booking was completed via [protected]@agoda-messaging.com and receipt by agoda company pte, ltd dated 29 march, 2023. Both screen shot uploaded)

When i arrived at the hotel, they denied my reservation, stating that they did not receive my amount either from oyo or from agoda company. L was shown modified bill amounting rs 7197.13/ and made to pay all the amount without deducting rs 5775.71/ by the owner of oyo 22703 jee's stay. I was told by the jee's stay hotel owner that he will forward request to refund of booked amount and it will be credited in my account. But still i did not receive my amount to my account.
Please take appropriate action as deemed fit for refund my money, or i will have to file an official complaint with the consumer court for misleading/fraud to the customer.
Mobile no. Of jee's stay hotel-[protected],
+3 photos
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 24, 2023
OYO Rooms Customer Care's response
Dear Guest,

We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you at the earliest.

Regards,
Team OYO
Verified Support
May 24, 2023
OYO Rooms Customer Care's response
Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
May 25, 2023
Updated by Mohanvinita
Oyo Rooms — Refund of my amount for the booking id :[protected], not resolved sofar. Oyo team contacted but asked me to contact Agoda team for refund. But I have no contact or e mail details of Agoda team.
Please do needful.
Jun 03, 2023
Updated by Mohanvinita
Oyo Rooms — Refund of my amount for the booking id :[protected], not resolved so far. Please take action against OYO
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