Oyo Rooms — Refund of my cancelled booking not received

skumarmduin

from Chennai, Tamil Nadu

Sep 26, 2022

Address:

325, Space Tech Park Tower B, Sohna Road, Gurgaon Haryana

My name is Saravana Kumar B. I booked a room in Jayam residency urapakkam for 20 Aug - 21stAug 2022. I paid the amount of 3929 Rs. and due to change of plan i cancelled my booking, i got a confirmation message from oyo that your booking is cancelled and we transferred your refund amount 100%, but yet i didn't get it into my account and when i call to customer executives in regard of this issue they just keeping my call hold after listening that i am calling for refund. The main issue is if the refund amount is not transferred yet then why the application is still showing as in progress.. My booking ID - GR4M2581

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Sep 29, 2022

Updated by skumarmduin Still am not getting any update and not received refund as of now..

Oct 23, 2022

Updated by skumarmduin Still refund not received and no one called me...