[Resolved]  Oyo Rooms — refund of my hotel amount in which i didn't check in.

I have booked a hotel in mount abu, the check in date was 9 th june on 8 th june the booking was cancelled by oyo itself they send me a text message saying due to unavoidable circumstances we have to cancel your booking and amount willl be auto refunded. It is still not refunded after 2 months. I am continously calling oyo they are continously sending me mails that your refund has been initiated and you will get in 7-14 working days but i didnt get any refund till now.
It is going to be 2 months now.
I want to file this complaint against oyo.
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Jul 24, 2019
Complaint marked as Resolved 
My problem has been resolved by OYO ORM ( online reputation management ) assistant Ms. Upasana Ojha . She called me I explained her all the details . She ensured me my refund will be initated and my problem will be solved. As she said It got resolved . I recieved a link for my refund . I will get it within 7-14 working days .
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
OYO Rooms Customer Care's response
This isn't the experience we want for our guests. Our team is looking into it. Please allow us some time and we will update you on this at the earliest.

Regards
Team OYO
Verified Support
Jul 24, 2019
OYO Rooms Customer Care's response
Hi Guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our mission. We believe your concern has been resolved and we have also sent an email, hope you acknowledge the same. We assure you a hassle free stay experience in future. Please let us know if you need any further assistance.

Regards,
Team OYO
Verified Support
Jul 28, 2019
OYO Rooms Customer Care's response
We at OYO are all ears for your concern and we really apologize for the trouble caused. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance
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