[Resolved]  Oyo Rooms — refund of my money and irresponsible response from oyo team

Please escalate this matter to the highest authority, as its been a month and i have called oyo customer service center atleast 30 times but still no proper solution is provided.

On 5th september i had booked a room in hotel padippurayil (Oyo home 44931). When i reached to hotel for checkin, they said we don't have any link with oyo now, then i spoke with the hotel manager, he explained that oyo has not yet paid so much remaining amount to them that's why they have no link with them.

They said as you have booked via oyo, we don't allow you to check in.

Immediately, i called oyo customer care couple of times, each time they said, we will call you back. But no has called to me. After sometimes i got connected and a
Customer care executive has listen my concern and transferred my call to their guest experience manager (Jubair_45344_tm).

Jubair_45344_tm (The guest experience manager) has confirmed me that i cannot check in to that particular hotel. Further he informed me to make another fresh booking for the required period (I. E. For period of 05-06 september) and make the online payment then call to oyo customer care and share your both the booking details. Our executive will initiate the cancellation for the previous booking (Booking id: smad4792) as well as will process the refund of new booking amount without any deduction as a compensation for the issue i had faced. And he literally promised me that.

I disconnected the call, immediately done another booking with the same details for the period of 05-06 september and made the payment as well against the booking id :zoat7096

Again i called to oyo customer care, the next day and provided the details of both the booking and requested him to initiate the cancellation and refund of my whole booking amount of booking id : zoat7096 & smad4792. He assured me that, he is initiating the refund for booking and will get a confirmation call from oyo.

Later on in the morning i got a call from oyo and executive has informed me that, as per oyo policy no refund is possible for booking id : zoat7096.

Again after some days i got another call from mr yasir_8901_fus, who has listen my concern and also assured me that the needful will be done. He has also confirmed me that he is escalating this case to concern team and team will check and audit the recording of telephonic discussion and will provide me solution as per the commitment done by oyo guest experience manager on phone.

I got some mails regarding the refund and in that mails it's clearly said that i will get my refund within 7-14 working days. After getting these mails i thought i will get my money back within the promised time. But till now i haven't got any money. I am also attaching the mails i have got.

They just gave me false assurance whenever i call them.

After that i called many times to oyo customer care and even i received multiple calls from oyo executives, but every time oyo executives are saying me that 'sir you have already checked-in to hotel and also checked out on 06-sep-2019, so refund is not possible as you have already stayed in hotel, and they are not ready to listen my concern anymore'.

Even i written multiple mail to oyo escalation department ([protected]@oyorooms.com), but no one even bothered to acknowledge my mail.

Today another guest experience manager arnab_7990_fus called me and said that i wont get any refund. He talked to me very arrogantly. He was not even ready to hear my part.

This is the worst experience i have faced during last one month with oyo services.

Now my concern is i want refund of full booking amount (Rs : 1565/-) paid for booking id: zoat7096.

Kindly do the needful regarding the same and refund me my booking amount of rupees 1565/- at the earliest.

Waiting for your positive response.

Regards,
Rijas illiyas

Ph:[protected]