[Resolved]  Oyo Rooms — Refund of My OYO room Booking of Hotel White House mahabaleshwar

Address:OYO rooms android application

I visited Mahabalsehwar, Maharashtra on 15th Augest 2022 for this i booked the OYO rooms (The White House Hotel) on 14th Augest 2022 with booking Id E22E6579 and i Paid them Rs. 1293 through Paytm UPI online with transaction id [protected] on 14th Augest 2022, 08.22 am but when i reach to the hotel the hotel was closed and i enquired with neighbor hotel they told me that the hotel white house is closed since 3 months ago. after this i contacted the hotel owner through OYO application and i called him. he told me that its wrong number and hang up the phone then i called to the OYO rooms and i connected to there IVR recording and there is only option of cancellation so i cancel my booking of white house hotel and they only refund me Rs. 238 when i actually paid them of Rs. 1293. When i tried to call OYO room for my all refund through there booking number every time they told me this is booking department not service department and connect my call to there IVR system and there is only one option of cancellation. I have to face lots of problem through OYO. The Screenshot of my booking and transaction id is attaching with this please go through that and i want my all money in my bank account only.
Please this is my kindly request sir
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Aug 17, 2022
Complaint marked as Resolved 
Thank you so much to consumer complaints for early action. The company is contacted me through SMS and initiated the refund procedure. I got my refund and confirmation message from OYO in next 2-3 hours after complaining. I think OYO rooms service also needs to be focused on service of only on OPEN hotels. They need to regular check the hotels they are tie up is OPEN or NOT. Anyone who tries to book through OYO rooms need to be confirm first and then booked the hotel and don't pay money in advance strongly recommended.
OYO Rooms customer support has been notified about the posted complaint.
Aug 17, 2022
Updated by nik712
Refund my amount as early as possible
Verified Support
Aug 17, 2022
OYO Rooms Customer Care's response
Hi Nik, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Aug 17, 2022
Updated by nik712
My first OYO experience is to horible. I hope this was my last experience with OYO
Aug 17, 2022
Updated by nik712
Thanks for refund
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