Oyo Rooms — Refund of payment not received

Address:

OYO 10454 hotel riviera, 18e Taj Nagri Phase 3, Fatehabad Road Agra, Agra, India

Booking ID[protected]
Name - Nishant Rohilla
I had booked oyo (oyo hotel Riviera, Agra) on 11th feb 2023(from 11 feb-12 feb 2023) from agoda website. Made the payment online of rs. 2090. When I reached the hotel, the person on reception told me that due to some technical fault as some merger of agoda and oyo were going on ( he told me that) I will have to pay offline in cash( same amount as paid online) to them to book the hotel room and the amount I have paid online will get refunded in 3-4 days. He also told me that some of his previous customers had also faced the same issue and got their money refunded in 3-4 days. It's been a month now and my amount that I have paid online is not yet refunded. I have called the manager several times but he is just making excuses for that. I have called the oyo customer care more than 10 times now and none of them is able to help as they just cut the call after listening to complaint. I made the double payment of the same amount once online then offline(in cash at the hotel reception). I checked in there stayed there as I was in urgent need of the hotel as i have to give the exam the next day. Kindly look into this matter.

Nishant Rohilla