[Resolved]  Oyo Rooms — refund of room cancelled by hotel itself

Address:

Gandhinagar, Gujarat, 32424

Hello sir,

This is to bring to your notice that I had booked a room through OYO app on 09.06.2019 and had paid for the same.

We were denied using the room by the property manager while reaching the hotel. He told us that the room had been mistakenly cancelled by the previous customer and is still using it. Hence he didn't allow us to use the room.

We had to cancel the booking of the room. Since the whole scenario wasn't our fault and this could be totally blamed on the poor management and miscommunication between the property manager and the OYO team.

Following are the details for the booking :
Booking id - BUGP8320
OYO : hotel Lincoln, Ahmedabad
Hotel id : OYO 18485

Since the entry was denied and we did not stay in the hotel, kindly refund the booking amount without any cancellation charges.

Regards,

A frustrated OYO customer