[Resolved]  Oyo Rooms — Refund on wrongly cancelled booking

Hi,
I did not want this simple issue to escalate but it has come to a point of no return. I had booked an Oyo with booking ID - JV326872 where the hotel, on reaching their premises on 14th October, informed us no room was available despite booking it beforehand and paying the full deposit via the Oyo app.

I subsequently booked another Oyo room without cancelling the previous booking. The surprising thing was the booking amount of the previous Hotel which refused us stay, despite us booking the room with full deposit, got redirected into my Oyo Money wallet which is not possible to use and it's getting expired on 10th February 2022.

This is a very concerning situation as not only did they refuse me a service which I have paid for and was assured via the App, they also decided to put an expiry date on the amount and basically locked me off from using it . I do not want to use any terms to suggest what they did but this is very fraudulent.

I would request Oyo to take this matter seriously, and if not I might as well avail the offer from the Oyo hotel owners that asks us to book the rooms calling them first and not through the Oyo app, as at least I can get value for what I paid for.