[Resolved] Oyo Rooms — refund pending from oyo since december 2018.

manojkoka

from Hyderabad, Telangana

Address:

500009

My booking id is vlmj9870 and my latest case id is 14252216. My refund of rs.29, 416/- has been approved by oyo on 26th december, 2018. As of today, i have received only rs.16, 500/- and the balance amount is still pending. I have been contacting oyo for almost 4 months and no cares to bother or do their duty. I am sick and tired of complaining and being on hold for so long. My calls are even disconnected after being on hold for more than 20 mins.
Hopefully this complaint will help get my refund back.
I have all the messages and emails confirming my refund amounts by oyo.

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May 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response Hello Guest,
We really apologise for the inconvenience here. We have noted the concern and are working for the same. We'll surely get this checked and will update you.

Regards,
Team OYO.

May 26, 2019

Updated by manojkoka I am still waiting for my issue to be resolved. I have not received my refund yet. I have complained on all platforms possibles and no action has been taken. My last option is to file a case against OYO for not refunding my money since 5 months.
I am also attaching the image of the email i received on April 30th, 2019 but no action has been taken. I am tired of making calls and being on hold for 30 minutes before my call gets disconnected. This is really a pathetic company and even more pathetic customer service.
Ms. UPASANA OJHA(570760) from the Social media escalation team has sent me the email after my complaints on social media regarding this issue and promised me to refund the amount within 7-14 days and since then i have not received any refund and no response was sent to my numerous emails after that.
ON 26th May, this issue was marked resolved by OYO which is completely wrong and my issue is still pending.

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Comments

manojkoka

from Hyderabad, Telangana

I am still waiting for my issue to be resolved. I have not received my refund yet. I have complained on all platforms possibles and no action has been taken. My last option is to file a case against OYO for not refunding my money since 5 months.
I am also attaching the image of the email i received on April 30th, 2019 but no action has been taken. I am tired of making calls and being on hold for 30 minutes before my call gets disconnected. This is really a pathetic company and even more pathetic customer service.
Ms. UPASANA OJHA(570760) from the Social media escalation team has sent me the email after my complaints on social media regarding this issue and promised me to refund the amount within 7-14 days and since then i have not received any refund and no response was sent to my numerous emails after that.
ON 26th May, this issue was marked resolved by OYO which is completely wrong and my issue is still pending.