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Oyo Rooms — Refund Pending More than a month

Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund! And this pattern happened for third time the customer care guys hear the whole story and after a long wait time they just disconnect the call! It's waste of our time and energy.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: Q1N54902 | Resource: Booking
They even don't reply to mail after continous followups! Also they made me stand in street for two hrs for pre-booked property. Grow up OYO! DON'T ALLOW SUCH PROPERTY AND TREAT YOUR CUSTOMER PROPERLY.

Thanks,
Sudharsan K
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OYO Rooms customer support has been notified about the posted complaint.
Aug 06, 2022
Updated by Sudharsan Kannan 1992
Also, Under mail they created a ticket without resolving the issue and refund they just mark it is done.

Verified Support
Aug 08, 2022
OYO Rooms Customer Care's response
Hey Sudharsan, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
Verified Support
Aug 10, 2022
OYO Rooms Customer Care's response
Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Team Oyo
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