Oyo Rooms — Refund Pending - OYO doing fraud in the market

aakash.sxc

from Gurgaon, Haryana

Nov 11, 2022

Address:

Patna

This is to bring under your kind notice that OYO is doing fraud into the market, no one is ready to help you with refund rather than only with new booking.
I made the booking on 26th Oct. for hotel in Patna, hotel denied the booking as OYO is not giving them sufficient money and hence the booking got cancelled and we have to suffer on that.
Now tried more than 50 times calling in customer care - [protected], all the times they transfer the call to IVR and call gets disconnected after following their process as well.
Booking ID: XEUY3877.
Still my payment is pending, please take the strict action against oyo so that in future people wont suffer.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 14, 2022

Verified Support

Hi, as checked, we have processed your request for a refund from our end on 26/10/2022 with BRN:[protected]. It takes 7-14 working days (excluding Saturday, Sunday and bank holidays) for it to reflect in your account. In case of any queries please feel free to reach out to us.~

Team OYO