[Resolved]  Oyo Rooms — refund pending xoqg1642 since dec-19

Address:

325, Spaze I Park, Tower B, Sohna Road, Gurgaon NA India - 122002 +91 93 1393 1393

Hello sir/madam,

I had booked a cottage in nainital from oyo app for my trip stay of 14-dec-2019 to 17-dec-2019 with booking id - xoqg1642 of total amount of ₹5959/-. When i reached to nainital as per plan than because of some operational issues at oyo side they had shifted my booking to other hotel which was 10 km away from nainital which i was not seeing comfortable as i was with my family on trip. So i decided to cancel my booking. Thereafter i had called and raised my compalint for so many times than oyo had refunded my cancellation charges (₹1612/- in jan-20) which they were not supposed to leive as the problem was from their end. Since than i had raised multiple compliant to their customer care to refund my remaining amount but every time they say refund intiated and it would take 7-14 days. Now it's being around 6 months they have not refunded my remaining amount of ₹4347/-. Worst thing is they do not have any levels of escalations. Every time i have to call to there customer care and explain them the whole problem. This is really a mental harassment oyo created to me. Even they do not tell what is the problem why the refund is not happening. Every time they simply creates a new compalint and which results for nothing. I would say they are simply misusing customers money. I would request you to please take some stringent action against oyo rooms with due consideration of my case. Please let me know if any other information needed from my side.

Thanks,
Brijendra
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