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[Resolved]  Oyo Rooms — refund process not initiated till now

This is to bring in the notice about the poor customer care service from oyo and b2b and offset staff for making delay in refund for pathetic service and poor facilities provide. Have already lodged a complain ticket number is 15985667 to b2b but still there has been no response from oyo. Moreover the staff is blaming and putting things on each other and delaying the process.
Kindly look into this matter and solve this asap.
Complaint marked as Resolved 2019-07-13 19:21:33

Complaint Status


[May 31, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Jun 01, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response Jun 04, 2019
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dk
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    Customer satisfaction rating
    81%
    Complaints
    3817
    Pending
    223
    Resolved
    3045
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002