Oyo Rooms — refund processed but didn't received in account

shekhar23795

Address:

110096

Booking id midt0613 and complaint num 25945928
Recently i talked to mehul he is sr supervisor, he told me that your refund already process but due to technical issue it has been declined now my concern who is the responsible for again refund process.
One more thing oyo customer service very bad bcoz they all put your call on hold after that khud to gayab ho jaate h fir hello hello krte rho koi response ni milta aisa mere sath last call pe bhi huaa which is received by mehul.
Please shorted out it as soon as possible i want to refund in original payment mode only.

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Comments

Sabrina Zone-Pearson

I have been staying here for nearly a year and I am still getting the run around about my refund. This lets me know that you do not value your customers, I shouldn’t have to do this much misleading stuff to get my hard earned money back. I will be finding somewhere else really soon and you can keep that 45.22 that you took from me..

OYO Rooms Customer Care's response, Jan 28, 2020

Verified Support

Dear Sabrina,

Warm greetings.

We're wrecked to hear we have let you down with below-par services. We never intended for our customers to feel this way. Please allow us some time to get the details checked and soon we will connect with you.

Regards,
Team OYO

JL Marie Gonzales

My booking ID is NVOR3492. Will be staying at The Rooms by Alinase in Cebu. I need to have an Original Receipt for company reimbursements. The Rooms said they cannot provide me with the receipt. How and where can i get my OR? I already paid it online. I really need the invoice and i cant find a customer service number anywhere in the application.