[Resolved] Oyo Rooms — Refund regarding booking cancelled by owner

[Resolved] Oyo Rooms — Refund regarding booking cancelled by owner

D Drishti Mehra Jul 17, 2022 Jul 18, 2022 This thread was updated on Jul 18, 2022

I have booked a hotel for 15th July to 17th July but later got message from Oyo that room is not available. I got message that we shall get full refund. But, i only got a mere refund. I want my full refund. They didn't even responding to calls or anything Check the screenshot for reference. +2 photos Was this information helpful? No (0) Yes (0)
Aug 29, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Jul 17, 2022 Updated by Drishti Mehra booked and paid online for the stay at collection O compact green view but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately with us. I thereby request you to kindly refund me my amount as there was no fault of mine in between the misunderstanding of Hotel and OYO. Booking ID- BM9W5409 Verified Support Jul 18, 2022 OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked. Team OYO
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