[Resolved] Oyo Rooms — refund regarding

Chandan Kohli

from Pune, Maharashtra

Address:

Rewa, Madhya Pradesh, 486001

I booked two rooms on tue, 06 nov 2018 19:37:18 booking id: uzvo5714 by paying rs.1708/=. I was trying selecting check-in 09 nov & check out 11 nov for one room & four person, but software was not allowing more than three persons therefore i changed selecting two rooms & confirmed by paying rs. 1708/= through netbanking.
Immediately i noticed that dates were taken by default i. E. Date of booking 6 nov. I cancelled it immediately on tue, 06 nov 2018 19:51:32 booking id: uzvo5714 & requested in whatsapp to refund the amount.
Also i booked on tue, 06 nov 2018 19:56:00 with booking id: gjm9178
Check-in - 9th nov'18 check-out - 10th nov'18. Even after return i checked that amount is not refunded.
As i cancelled the previous booking immediately, please refund the previous amount after deducting reasonable charges as i am otherwise a satisfied customer & using & will use the services in future too.

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Dec 12, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2018

OYO Rooms Customer Care's response Dear Guest,

It takes 7 to 14 working days for the refund to get auto credited in the source account. Also, We will get this checked for you.

Regards
Team OYO

Verified Support

Nov 11, 2018

OYO Rooms Customer Care's response Hi Chandan,

We believe that our team got in touch with you and assisted you in regards with your concern. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO