[Resolved] Oyo Rooms — Refund regarding cancellation of booking done by property manager

Hannah Olsen

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110017
Website:	www.oyorooms.com

I had a booking with oyo on 19th January in Sector-56 noida with my husband's mobile number [protected]. When we reached there, property manager doesn't allow us to stay at the hotel and cancelled our booking instantly. As it was already paid booking, I want a refund of Rs.499 that was paid through my debit card. Hope you will refund my money soon as i am loyal customer of OYO from last 2 years. I am looking forward to hear from you soon.

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Complaint marked as Resolved

Verified Support

Jan 21, 2016

OYO Rooms Customer Care's response Dear Hannah, We extremely apologise for the inconvenience caused. We are working hard to deliver great customer service each time someone visits an OYO. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will soon get in touch with you regarding this. Thanks for your patience. Team OYO