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[Resolved]  Oyo Rooms — Refund regarding my cancelled booking as per policy

I have booked room at Townhouse OAK Pavana Valley Resort on dates 25/12/2022 - 27/12/2022.

Booking was done through booking.com, but the payment was requested and payed through OYO payment link.

Amount Paid: 7240 INR

Cancellation Policy:
Cancellation cost
until 25 December 2022 18:00 [IST]: ₹ 0
from 25 December 2022 18:00 [IST]: ₹ 3, 232.41

I have raised the cancellation request before 25th December 2022 18:00 IST.

Customer care number keeps on redirecting but none are replying my queries even after trying for hours.

OYO Booking ID: LGJU5839
Ticket Raised for the Refund so far : [protected], [protected], [protected]
Booking.com Confirmation ID: [protected]

Please could you help in getting my refund back.
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Feb 4, 2023
Complaint marked as Resolved 
Thank you consumer complaints team for your support. OYO team has reached out to me requesting bank account details. Post providing the details, the team considered the ticket as priority and informed me that i will be receiving the amount within 7-14 days. On 4th Feb 2023, i have received complete refund amount to my bank account. Once again thank you for the OYO team and Consumer Complaints team for quick resolution.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Dear Raghu,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO
Reply
Dear Raghu,

As checked, our concerned team has worked on your issue and provided the needful resolution.Let us know if you need any further assistance.

Regards,
Team OYO
Reply

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