On sept 1st, i booked with prepaid amount for OYO townhouse 148 sector 46 (booking ID - ZG9Y6771) and same my friend did (booking ID - SZ181330). when we reached this OYO location they denied giving us rooms and said no rooms are available. Then i Spoke with customer support at (number[protected] and had a word with "Aman". he suggested that he can book 2 rooms at different OYO location and he will transfer the prepaid booking amount at different OYO location. having said that he asked to pay 1386/-. amount then and there so he could confirm the booking for that location. later on, we need not to pay anything else, he said. I have the recording available with me which you can verify at your end.
on same day sept 1st Now, when we reached to another OYO location (024 oyo townhouse sector 47, gurgaon) on same day, reception guy confirmed the booking however, he asked us to pay remaining 2573/- amount so he could give us 2 rooms. Point here was that we already paid previously and now this new amount came in out of no where so, he refused and said he cannot give the rooms unless we pay 2573/- amount. i called again on customer support at OYO and spoke to multiple reps. however, all they said that they will transfer the call to another queue but then call got disconnected again and again. we had no choice and we paid the amount and got the rooms. in total we had to pay 2573+1386 = 3959/-
later on when i checked my email, i noticed that customer care guy "Aman" actually did early check out for me smartly at backend. He never transferred our amount anywhere. we paid full amount instead. basically, previously booked amount was totally gone. WHY???? he never told us that we gonna pay extra amount, this is ridiculous. I need my refund first booking. I am anyways raising the issue at CONSUMER COURT against OYO customer support for fake information Was this information helpful? | 
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