[Resolved] Oyo Rooms — refund required
Oyo nainitl, Nainital, Uttarakhand, India
MaMahi_87 on Nov 20, 2019
We had a booking at oyo hotel nainital with a booking id tacu3642, we did not check in the hotel due to dirty hotel room issue but money 1299 get deducted at that time and they insured us to it will return in 24 hours, but later they said it will take 7 to 14 days, it's already more than 10 days gone but they did not initiated the refund and not responding to us properly
Please look into this and do necessary action needed.
They are doing the same with many others customers.
Thanks and regrads
Complaint marked as Resolved Jan 7, 2020
[Nov 20, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Nov 21, 2019
Hi, we regret the inconvenience caused to you, We are getting it checked from our end.
Verified SupportOYO Rooms Customer Care's response, Dec 06, 2019
Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Thankyou for sharing your booking details, our concerned team will get in touch with you soon.
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