[Resolved] Oyo Rooms — refund required

1 Review
Oyo nainitl, Nainital, Uttarakhand, India
 Mahi_87 on Nov 20, 2019
We had a booking at oyo hotel nainital with a booking id tacu3642, we did not check in the hotel due to dirty hotel room issue but money 1299 get deducted at that time and they insured us to it will return in 24 hours, but later they said it will take 7 to 14 days, it's already more than 10 days gone but they did not initiated the refund and not responding to us properly
Please look into this and do necessary action needed.
They are doing the same with many others customers.
Thanks and regrads
Complaint marked as Resolved Jan 7, 2020

Complaint Status

[Nov 20, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Nov 21, 2019
Hi, we regret the inconvenience caused to you, We are getting it checked from our end.

Team OYO
Updated by Mahi_87, Dec 04, 2019
Hi team consumer complaint,
The Oyo team is not willing to return our payment made on 8th Nov 2019, since 8th Nov we are getting a single mail on daily basis that we have initiated the refund from our end and it will be submitted in you account in 7 to 14 days.and whenever we talk to Oyo team for our refund they send another mail to submit bank details for payment to get in bank account.and each time they send an apology for inconvenience and sound nothing expect misleading us by mail and call,
Please look into this and take prompt action needed
Thanks and regards
Verified Support
OYO Rooms Customer Care's response, Dec 06, 2019
Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Thankyou for sharing your booking details, our concerned team will get in touch with you soon.

Team OYO
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    +91 93 1393 1393
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - refund required