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Oyo Rooms — Refund still not processed

I made a payment for Hotel booked via OYO on 10/07/2022. The payment done was Rs. 2163. Booking ID : B3DE9128

The hotel denied me entry and I was asked to cancel it. OYO agreed to cancel it and also offered full refund

But the money still hasn't been refunded yet. It's been more than 6-7 months and the money is still not returned. The website shows refund is still on the way

I called the customer care number, they keep forwarding and disconnecting the call. They haven't responded to my mails yet
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Comments

Dear Guest,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO
Reply
Dear Guest,

We believe our concerned team has contacted and communicated the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
Reply
Got resolved and I received the amount back. Thanks to consumer complaints
Reply
Dear Guest,

As checked, your refund was initiated on 08/02/2023. Please be assured that it will be reflected on your account within 7-14 working days We appreciate your patience in this regard.

Regards,
Team OYO
Reply

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