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[Resolved]  Oyo Rooms — Refund was not done and no response in Customer care

I booked from in Pondy through OYO. Before booking data I got call from hotel and they told there is no rooms available you have to cancel the room . I made the payment already when I went to call through app it’s showing no amount will be refunded if I cancel . But it’s not my issue I contacted OYO Custumer care also they told me to cancel through app and I will get my refund . From that day I’m calling Custumer care there is no proper response they keeping on hold for. 30-45 mins and disconnecting the call. I tried calling 10-15 times daily . No response from OYO. Worst company and service . Real fraud .

Booking ID : XRT76011
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Jul 30, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2022
OYO Rooms Customer Care's response
Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO
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