[Resolved]  Oyo Rooms — Refund wrt booking id:- nhdw2789

Address:

New Delhi, Delhi

I had wrongly put the date as the check-in/check-out date, and hence i had to cancel the booking. But refund has not been given yet. Errors occur on everybody's part but that doesn't mean oyo or any company can fraudulently keep money if am not availing the service. I realised my error in entering booking date and called customer care (Cc) straightaway and cancelled the booking in 5 min. But cc personnel took the refuge of system and kept on explaining policy. I say there's no policy which authorises or is so hard bound that cannot be changed to initiate refund if the customer is not availing the service.
Customer goodwill matters above any policy or any operative rules.
Hence please ensure the refund is credited as soon as possible.