[Resolved]  Oyo Rooms — Refunded amount is not credited for booking id- UJSO7451

Address:	OYO 78107 DIAMOND PLAZA Sector E , 225, Chakrabarty para road,Ruby park east, Kasbah North, Kolkata, West Bengal
Website:	uro

Hotel name- Diamond plaza, Kolkata
Booking id- UJSO7451
Check in date- 15th may, 2022
Check out date -16th may, 2022
I, Soumen Datta, booked two rooms for the date 15th may, when I booked this hotel, i paid Rs. 1098 . But in the time of check in there was shown pending amount rs.2585 in the Oyo app.. I have to pay the extra amount rs. 2585 to the hotel via their QR code forcefully otherwise they didn't provide any rooms. After check out, i contacted with Oyo with this extra payment amount. Oyo customer service said that I want two delux room during check in time, that's why they charged extra amount. But, that is property managers excuse, that is totally false., I never demand that rooms in the check in time.. Rather the extra pending amount was shown before the check in time around 11:00 am in 15th may. After two hours long conversation with Oyo customer services, the problem was resolved and they said they will refund the extra amount within 7-14 working days and they sent a email regarding this.
But it was almost 18 days, I have not received my refund amount.
More interestingly, there is no record found in my account in Oyo app's.
I contacted so many times with Oyo customer services but no one responses.
Name- Soumen Datta
Email- [protected]@gmail.com