[Resolved] Oyo Rooms — refunding of amount

Akhil aditya

from Hyderabad, Telangana

Address:

Madhapur ,Hyderabad, 500081

I have booked a room on 31st nyt at 9.06, due to change of plans i have cancelled the booking but i didn’t get a refund. I have a talk with oyo assist. She said i[censored] book the room on same date and i[censored] check in again you will get the 1st booking amount back... What is this policyy. If i didn’t get a refund i’m not gng to use this oyo again
Booking id:-axzj9310

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Dec 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

OYO Rooms Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Someone from the concerned team will contact you soon.

Regards,
Team OYO

Verified Support

Nov 01, 2019

OYO Rooms Customer Care's response Dear Guest,

We believe our concerned team contacted and communicated the needful. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.

Regards,
Team OYO