[Resolved]  Oyo Rooms — refusal to honour a paid confirmed reserve

Address:Coimbatore, Tamil Nadu, 641009
Website:Oyo Hotel

I had booked a double room at oyo 1705 hotel le grand, coimbatore in august 2017 to attend aioc conference through expedia. Ca. Booking id gyhu8297. I had already paid full amount of c$316.44. But we were told by the reception counter that there are no rooms available. There were no vacancy in any hotels because of conference. It was very
Frustrating for 3 hours. We had to come back to mumbai paying 24, 000 rupees for 2tickets by jet airways. We reached mumbai at 1:20 am. I demand from you not only the full room charges and also 24, 000 rupees airfare. I was not able to attend the conference for the last 2 days. I think there is enough grounds to lodge a complaint at the consumer courts. Hoping to hear from you soon. Many thanks. My contact number in india is+91 [protected]. Canadian number is +[protected]. E mail b. [protected]@ns. Sympatico. Ca
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Mar 31, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

Our heartfelt apologies for the inconvenience that has been caused to you. This is not what we want for our guests to experience. We request you to allow us time. We'll get in touch with you at the earliest.

Regards
Team OYO
Verified Support
Feb 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

We tried to get in touch with you but the attempt has been unsuccessful. Please tell us a convenient time to connect with you.

Regards
Team OYO
Feb 26, 2018
Updated by Banakesari
You can always e mail me or call on my Indian mobile number [protected].I have given this information before.It looks as if you’re trying to avoid your responsibilities.
Verified Support
Feb 27, 2018
OYO Rooms Customer Care's response
Dear Guest

Your concern is our priority. We're getting in touch with you again soon.

Regards
Team OYO
Verified Support
Feb 28, 2018
OYO Rooms Customer Care's response
Dear Guest
We again apologize for the disappointment you had with our services. We contacted you for the concern raised by you as it is our priority to resolve this for you and also, discussed the matter with you. Hope that we've resolved your concern. Request you to share your future booking details with us so that we can personally take care of your stay.

Regards
Team OYO
Complaint comments 

Comments

Just apologies are not good enough.At least compensate the financial losses of 16, 000 rupees for the room charges and 24, 000 rupees airfare for 2 tickets from Coimbatore to Mumbai.Again My India mobile number is [protected].Thanks.

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