[Resolved] Oyo Rooms — Refusing to cancel my booking

[Resolved] Oyo Rooms — Refusing to cancel my booking

S Sanjjb Feb 28, 2022 Feb 28, 2022 This thread was updated on Feb 28, 2022

I have booked a room on 28th February for 12th March at Rainbow hotel, Tejpur, Assam. But the assistant misguided me in the booking process as I tell them to book a 2 guest room they booked a single guest room. Also, they also gave me a room in the mentioned hotel by telling that the hotel is very near to Tejpur Central University, Assam but it is far away from the University. Now, the problem is they are refusing to cancel my booking. A fraud team is troubling me in my cancellation process. Kindly help me in this regard. Was this information helpful? No (0) Yes (0)
Mar 31, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 28, 2022 OYO Rooms Customer Care's response Hi Sanjib, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest. Team OYO
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Sanjjb

Feb 28, 2022

My Booking ID WFQV8655, Hotel Rainbow, Tezpur Assam.
Amount Paid: Rs.1039
Name:. Sanjib Khound
Contact Details:[protected]
[protected]@rediffmail.com

OYO Rooms Customer Care's response, Mar 2, 2022

Verified Support

Hi, we would want the absolute best experience for our guests. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you.

Team OYO