[Resolved] Oyo Rooms — refusing to give my refund and keeping my calls on hold for 2/3 hrs

Ankitad228

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 401107

These people are not giving me my refund. I had booked 1 double room in Allahbad in Hotel Court View for 3 days (14th to 16th May) through OYO. But when I reached at the hotel they were not having amy booking for me. They contacted the OYO guys and then they said there r no rooms vacant. And it took me 4 hrs to finally contact oyo guys. These people were just transferring the call from one person to another. It was 7 in the morning and I had to take the single room in the same hotel paying the double amount which I hv already paid to OYO.
Then after 4 hrs of discussion with their seniors they said tht I will get the refund within 7 to14 days. And now I'm calling them since 2 weeks but when I explain them my issue... They just keep my call on hold for hours...I have all the recordings in my phone. U should never prepay them. They never entertain u once they get the money. Before the payment was processed they were giving me all support but now they don't even talk about this issue... They just say we r not responsible. This is just ridiculous. These people should be taken to court.
My booking ID is[protected]
In hotel OYO 28212
Please can anyone help me get my money back?

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Jul 21, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jun 12, 2019

Updated by Ankitad228 I thought of booking the hotel beforehand so tht I face no issues once I'm at my destination. But it turned put worse. I had to pay double the amount I already paid (to OYO) to the hotel in cash to get the one single room which was not cleaned also. It's my hard earned money u keeping with u guys. I told the hotel guy to talk to OYO and take the payment from there ans I will pay only the balance but he refused and he took full amount in cash from me. Now as it is I had spent extra. Atleast return my amount which I got no service for.

Verified Support

Jun 18, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. Kindly share the contact number as well, we'll get this checked for you.

Regards,
Team OYO.

Verified Support

Jun 19, 2019

OYO Rooms Customer Care's response We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

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Comments

Shivam kale

Jun 7, 2022

I was overcharged at the hotel, as the hotel manager was saying that there's some tariff issue and you have to pay rs.911 more for check in, as it was a harsh summer day I decided to pay more rather than going out and finding another hotel. But after checking into the room I was shocked.. the hotel room was small and dirty, no chairs, walls were black and dirty, expensive and 3rd class food. Etc.
And after messaging OYO services about overcharge and room quality issue they asked me to call on this no.[protected] and oh boy! What a mess their service is. First they told me that I'm 100% eligible for the refund as there was nothing found like tariff issue or such then OYO sent me an email asking me for my bank details, after sharing so, they kept my issue aside and never responded and after calling them, my call gets transferred again and again and again and finally gets disconnected automatically but they never connected me to their technical team. I've called them for like 56 times and still got no luck . It's already been more than a month and I still haven't got my refund back.

My booking ID is- G1U23369
Date- 22 April 2022- 24 April 2022