Oyo Rooms — Regarding booking id-EL5F7648

Hello i am writing this after calling on your customer care number 100 times.
The issue is i made a booking on 16 of December 2021 in jaipur and due to an issue the payment was deducted from my account but booking was unsuccessful. So i checked the booking and it was not there and i thought you will refund the amount. So i made another booking for the same day on 16 at same hotel and checked in that hotel and at that time also it showed me in your oyo app only single booking only. So when i checked out from the room on same day at that time too it was only showing me a single booking only because i remembered that i gave it 1 star to rating to that hotel at checkout time.
Today i checked my bank account and there was no refund regarding that first booking which the amount was deducted. And i opened your oyo app to check for customer care number and i found that you there were 2 booking of the same hotel same day 16 December 2021 with the same name.
And i know that which booking was failed as i paid through the amazon pay which was failed on 16 December. So i wanr the refund of my amount 1099 rs. Of booking id- EL5F7648 ( which is shown as i know this was failed).
So i called the customer care after trying 100 times sometimes the person was not listened properly and sometimes the call automatically cut after 8 minutes and so on.
I have all the recording of the customer care executives.
I am attaching relevant audio of customer care and screenshot of the booking too.
Please help and resolve this issue otherwise i have to go to consumer court regarding the issue as this is your fault not mine and your service is worse like you wasted my whole day in this and in the end i received this mail id from your executive which i asked like 1000 times from everyone.
Thank you.