[Resolved]  Oyo Rooms — Regarding booking id #GN5A0307

Hello sir
It is very unfortunate that i have to wright to you.
This complaint is regarding my booking id #GN5A0307.
On 13th November night i tried booking oyo multiple times and was not able to get a room.
everytime the hotel denied checkin.
I was along with my female friend and it was a embarrassing experience for me.
The harassessment didn't stopped here. I am being denied my reimbursement for One of the hotel in which i did prepaid booking. I booked OYO townhouse 506 on 13 November night in Gurgaon, Haryana.
It was with my female friend and I was really concerned regarding her security. After booking the hotel, I called them multiple times but they didnt respond. I went to the location and couldn’t find the hotel . I called again but same got no response. Then I’d no other choice than to cancel as a female was there with me and the concern was her security.
Then i called multiple times to OYO executive but they are denying to refund my amount.
please look into the matter and atleast get my amount reimbursement.
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Dec 26, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2021
OYO Rooms Customer Care's response
Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO
Verified Support
Nov 24, 2021
OYO Rooms Customer Care's response
Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO
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