To whomsoever it may concern,
I had booked Townhouse OAK Hotel Hillview, Aurangabad for check in on 11/03/2022 to 12/03/2022 a week prior to my guest's arrival. However, it was found that the said hotel does not even exist in Aurangabad and my guests had to physically search for hotels to stay at the last moment. As your details mentioned one hotel named JP international, my guests contacted the said hotel and were informed that they had rejected the booking immediately after the booking was made through the app. However, even after booking the hotel a week prior, my guests or I was not at all intimated about non availability or non existence of the said hotel. To make it worse, your customer care support is constantly out of reach and your in-app chat help is also of no use. The calls to the customer care were are getting disconnected all the time, hence I could not even get hold of your tech support assistant to assist me in finding a solution to the said problems. I fail to understand why do you even have a customer care when at the time of need, you miserably fail to provide assistance. At evening, my guests have received your email that the said booking is again shifted to Spot On 64570 Hotel Deepali Lodging which is of no use at all as my guests have already checked in some other hotel. It has left us wondering as to what's the use of booking the hotel a week prior if this is what we are getting in the end? Please note that my guests had to physically search for hotels and have not checked into to the hotel booked by me. This is the worst experience that I and my guests had to face, and hence I want a complete refund of my booking amount of Rs.1318/- immediately irrespective of what your policies state about the same, as well as compensation for the unnecessary hassles and hardships that my guests had to face at the last moment. Kindly look into this matter urgently and revert back to me on my email or at my contact number i.e.[protected]. I request you to abstain from contacting my guests again and cause more trouble for them. If you fail to look into this matter urgently, I will be compelled to make a complaint to higher authority for which you will be responsible solely. Please take note of this. Was this information helpful? | 
