[Resolved] Oyo Rooms — Regarding cancellation of booking and refund

karanpuri112

from Mumbai, Maharashtra

Address:	160059
Website:	www.oyorooms.com

My booking id is kbzh8249, i made a payment of rs. 2239 against it, but later cancelled my booking. I had received confirmation emails regarding cancellation of booking and refund of amount, with some refund id # 4f4fxy0p4q8lufjrph4npupi but actually i haven't received any amount in my bank account. I have earlier also done many complaints against this issue, but every time i just get a email saying my refund have been processed and its adjustment might take 7-14 days. Honestly this is not a responsible answer, its been more than a month now and i still haven't got my refund in my account. If the refund have been done from the company side, please tell me to which gateway or bank account has the refund been done. My booking was of 29th feburary, 2016.

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Apr 11, 2016

Complaint marked as Resolved

resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2016

OYO Rooms Customer Care's response Dear Karan, We are appalled to know about this. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO