[Resolved]  Oyo Rooms — regarding cheating in my package I'd: pkg jdnz 1730

I booked a package for kerala trip with my wife for 9 nights and 10 days through oyorooms. I was asked to pay my entire trip cost as advance money which i paid via online transaction.
I was scheduled to arrive and depart from kochi airport. On 1st night i was made to stay in hotel viceroy at kochi which is next to a liquor shop (So one can imagine the ambience) and even it doesnot have dining facilities so one is left for oneself to fend for himself. I was asked to book my dinner online and had to wait for one whole hour until my order arrived. When i spoke with the customer care they told me that as dinner and lunch was not included in my package it was not their issue. Next morning the breakfast had a single item which was not eatable (Although breakfast was complementary with my package). On calling the customer care i was told that they will look into the issue but till now their report is awaited.
On the next day i had to leave for munnar but when i chatted with some locals i was told that the hotel chandana resorts (Allotted to me by "so called" package expert miss r* verma) was only 60 kms from munnar. As i was there to visit munnar and not to spend my time in cab, i requested for change in hotel at the number provided in my final payment voucher but i was told to contact the salesgirl miss r* verma as it was in her purview whose number is not shared by her. On calling the common sales number i requested a call back by her and thankfully she responded. But to my amaze she gave me another number as she told me that she was not involved in changing of hotels. After haggling for 10 minutes she raised my case to another number after agreeing that indeed it was oyo's fault and the distance was overlooked while booking. The other person called and started saying "sir all the rooms are full, and we can do nothing". When i pointed out that it was their mistake he said now what's done is done and the only way out was that i pay the differential amount of stay and cancellation. I agreed and then the hotel was changed to meghdoot resorts. Next few days we enjoyed our trip. But on the 3rd last day my wife fell ill and i had to extend my stay at kovalam for one day. I booked a separate hotel without the involvement of oyorooms as i was already fed up with their services. But i informed the customer care of oyo that i will be reaching kochi back one day late. On my way back to kochi from kovalam i receive a message from oyo that my booking has been cancelled at tri star regency kochi (I had a scheduled booking of 2 days as per my final payment voucher) as i failed to check in on time. I immediately called the customer care and was told that the booking is not yet cancelled and that the message may have been a mistake.
However when i reached hotel tri star regency at kochi, i was told that there was no booking in my name. I again called back the customer care and was told to contact the salesgirl miss r* verma as she could only deal with this issue. I again tried my luck but the phone kept ringing. I again called back the customer care and made the property manager talk with him and understand my predicament (My wife who was ill was still waiting in the car). After struggling with property manager for 15 minutes the customer care person told me that he would call me in 10 minutes but those 10 minutes never got over even after 4 hours. Meanwhile the last room available in the hotel also went away after one hour and i was left on the outside clueless of what had transpired. Even after making the payments for my stay i had to book another hotel at my expense in kochi and as i am writing this, more than 5 hours have passed but i guess oyo customer care uses some different watches as their 10 minutes are still ticking. May god have some mercy on such tricksters.
My experience with oyo rooms has been very bad. They are a cheating bunch of people without having any morality or professionalism. They simply reply to every complaint that "we tried reaching the complainant" and that he was unreachable (What a convenient way to settle a complaint).
I simply request other prospective couples who want to book their packages"please avoid booking through oyo's". They are money robbers and they do not share a basic dignity of calling back when they say they will.