[Resolved] Oyo Rooms — Regarding Fake bookings and refund issue-Delhi/Noida

BhartaM

Sep 24, 2022

Address:

CF-216 Greater Noida

Sep 22, 2022
Sep 23, 2022
I made room booking from OYO on 17th Sep 2022 for OYO 75810 Ronak Hotel, Greater Noida. for 549 Rs. with Booking ID MZPH7554.

When I visited above hotel receptionist denied my booking saying that they don't have any booking inspite of Full 100% advance payment made & They rudely told who will give booking for so much amount & dint allow to check in which led to fuss at last moment as we did not had any place to go which All bags & find new hotel

After that I called OYO Customer care he said he will transfer my call to refund department, Later I wait for 5 mins then call automatically got disconnected. After that I am not able to connect OYO to that same number.

I asked many people in Delhi, They said this fraud is happening everywhere with OYO in delhi.

I request you to please help me and other people for getting our refunds. and Please take strong actions on them so it won't happen in future with anyone else.

I am attaching screenshots of my bookings.

Bharat Maheshwari
[protected]/ [protected]

+1 photos

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Nov 3, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will connect with you at the earliest.

Regards,
Team OYO

Verified Support

Sep 29, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO