[Resolved] Oyo Rooms — regarding final gst invoice with breakup of gst details

Azad Haneefa

from Chennai, Tamil Nadu

Address:

Ernakulam, Kerala, 682030

Hi

Myself is azad haneefa

I have taken an online booking on oyo 14441 ramani residency : booking no.: npfq4875 from 30.10.2018 to 02.11.2018. At time of booking i have updated my company gst details and other relevant to obtain the final invoice.

It was confirmed that the amount i need to pay is rs. 3840, post all deductions. I have made the payment through credit card for the same. When i have reached the hotel, the hotel people conveyed that i need to pay additional 421, which was not taken from me at time of booking. The above was embarrassing for us, from a reputed firm like oyo.

The receipt, which i have received from oyo dont have the gst breakup.in order to submit the hotel bill to our firm, the gst invoice from oyo is mandatory.

Hence i am requesting to submit the final invoice with gst breakup.

Thanks & regards
Azad

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Dec 10, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

OYO Rooms Customer Care's response Dear Azad,

This isn't the experience we want for our guests. We'll look into this ASAP for you.

Regards,
Team OYO.

Verified Support

Nov 07, 2018

OYO Rooms Customer Care's response Dear Azad,

We sincerely apologise for the inconvenience caused here. Our team addressed the concern with sheer diligence. We would like to inform you that as discussed the needful had been done and will be sent to you the same over the email as well.

Regards,
Team OYO.

Verified Support

Nov 09, 2018

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail. We again apologise for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO

Nov 13, 2018

Updated by Azad Haneefa Hi

Thank you very much for the support as assured.

The GST invoice was received at my end.

Thanks
Azad