Oyo Rooms — Regarding misuse of terms and conditions by hotel

Address:	Hotel is located in satna Madhya pradesh
Website:	www.oyorooms.com

Dear sir/mam

I am sulabh Chaturvedi a day before yesterday I was travelling bilashpur to satna and i booked a room from Oyo official app (Hotel AR RESIDENCY SATNA 67006) & (Booking id - D7626106)

While booking as there rules and policies are concerned that they are accepting local ID's of travelers and anyone can check-in into hotel using local I'd proof so I booked a room for today.

But when i reached to hotel and showed them my booking details then they start saying that we are not allowing check in through local ID's so that we can't give you a room.

i avoided argument there and i had to return from there and when i cancelled by booking i couldn't get my whole ammount of refund.
(Booking amount was - 567 rupees & refunded amount is only 68 rupees)

So my point is that if they are not accepting local ID's then booking also shouldn't be available in Oyo plateform and they should clear mention in their rules and policies that we are not allowing local person to check-in.

This is a kind of fraud not mentioning in there plateform and then refusing on the spot after reaching hotel.

And still I can see (Screenshot attached for reference) in Oyo app they are saying that we are accepting local ID's and guest can check in by using that.

Now coming to my point is that I want my full refund because no one intimated me earlier today or any day so that I could cancel my booking.

Regards
Sulabh Chaturvedi
([protected])
([protected]@gmail.com)