Oyo Rooms — regarding my booking refund

As i have booked an hotel name-spot on 49227 hotel siddarth from 27/09/19 to 29/09/19 and during check we have paid 1273 rupees to the hotel manager and my booking id-icua1209 we have went for work at 2 pm and come back to hotel at 4pm and we saw that the bathroom water is came from bathroom in our room and wet our bags so, we go to the hotel manager and said that change our room to the top floor and he angrily denies for changing our room and then we asked for refund he denies. And on that day 27/09/19 we checked out from that hotel and take a private hotel. Then we have discussed the issue to the oyo guest experience manager 100 times and they disconnects our call when we asked for refund
So, kindly help me with this
Bank details-
Account no.[protected]
Ifsc code-corp0003401
Acc holder name-nishikant gupta
Mobile no.[protected]