[Resolved]  Oyo Rooms — Regarding my refund against cancellation

I have booked a room in oyo townhouse with a partial payment of rs. 1701 and due to some other change of plans, i cancelled my booking. My booking id is wi3x4811. When i cancelled, the app shown me that refund progress will be completed within 10 minutes, and i waited. After 10 minutes, when i saw it showed that my refund was successful in my respective bank account, but i didn't recieved refund. When i tried to contact customer support executive, they said my call will be transferred to service department, and after 2 minutes my call will be cut by them. I felt soo bad for booking with oyo rooms. Please help me to successfully get my refund amount.
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Aug 20, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Jun 28, 2022
Updated by Jaya kishore 45
AS RECOMMENDED BY THE OYO APP, I CONTACTED THE CUSTOMER SUPPORT SEVERAL NUMBER OF TIMES AND EACH TIME THEY ASKED TO WAIT ME AND THEY DISCONNECTED MY CALL AFTER 10 MINUTES. I AM REGRETTING FOR CHOOSING OYO AND WASTING MY TIME FOR ABOUT 3 HOURS ON THEIR CUSTOMER SERVICE AND FINALLY GOT NO SOLUTION.
Jun 30, 2022
Updated by Jaya kishore 45
I am attaching the screenshot for reference. Please help me out as soon as possible. I have to book other rooms with the refunded amount on further dates. Kindly help me out

Verified Support
Jul 06, 2022
OYO Rooms Customer Care's response
Hello Jaya,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO
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