[Resolved] Oyo Rooms — Regarding not giving refund even when cancelled in the given cancellation policy

rc123chawla

from Rajpura, Punjab

Jun 20, 2022

Address:

Plot 23, Block C-7,Rajpura

I would like to receive full refund as we had booked 5 OYO Rooms (14 Adults) (Booking ID: TENP6351 at OYO 18421 Uphill Courtyard Loc: Shimla, HP) dated 21 June (Checkin) 23 June (Checkout) if we cancel it.

When I booked from Oyo's Official site, it said that there will be 100% refund on cancellation till 14 June but when we booked and further canceled it before 14 june, the mail which I received said that you will receive 100% refund if you cancel on 22 May 2019 which is not possible to cancel as we had booked on 2 June 2019. Approx 28k was lost due to this fraud

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Jul 24, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO