[Resolved] Oyo Rooms — regarding not proper services in hotel prem deluxe delhi

[Resolved] Oyo Rooms — regarding not proper services in hotel prem deluxe delhi

J jyoticarpets from Lunavada, Gujarat

Myself, ajay bansal from neemuch had booked a oyo room in hotel prem deluxe at paharganj delhi. Check in date was 10 august 2017 and checkout date is 12 august 2017. The services was not provided properly. The mattress which was provided was torn and bedsheet and pillow was also very dirty and smelly. Intercom facility was also not proper. Breakfast was also not good and room service was also not good and no proper water. Overall the oyo room was not satisfied and was not good. So i request you to plz take action for the inconvenience i faced. Was this information helpful? No (0) Yes (0)
Sep 12, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Aug 12, 2017 Updated by jyoticarpets Booking id at Oyo 6169 is MLXO6054 for the complaint mentioned above of Mr Ajay Bansal. Verified Support Aug 12, 2017 OYO Rooms Customer Care's response Dear Ajay, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Aug 12, 2017 OYO Rooms Customer Care's response Ajay, My team contacted you and hope we were able to resolve your concern. We again apologise for the inconvenience caused. We will make sure that nothing is this sort is ever repeated. Hope you would give us another chance to host you. Do let us know if you need any further assistance. We're here for you. Regards Team OYO
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