| Address: | Kolkata, West Bengal |
1. I had reserved 2 rooms, one in ground floor and one in first floor. The bedsheets were dirty and stained from previous visitors. They changed the sheets only after multiple requests. Also, housekeeping staff were very lazy and agreed to clean the rooms only after 12 noon. Also bedsheets were not changed everyday.
2. The ground floor room had absolutely no ventilation at all. To reach the room, one has to pass through the reception area which is very cramped and stuffy. The hotel staff sleep in this area till 8 am in the morning with the main hotel door closed. So, if you unfortunately get this room, you won't be allowed to leave the hotel before 8 am. When we asked to open the door, they behaved rudely.
3. The 1st floor room had a balcony but no railings!!! The stairs also had no railings. If you open the balcony door, you will get the fresh smell of sewage being dumped in the canal nearby. The bathroom handle was so feeble, it broke the first time we tried to open the door.
4. When we checked in, we had to wait for 3 hours without electricity in a room without ventilation. There was no power backup facility.
5. We ordered lunch after checking in at 3 pm. Food arrived at 4:30 pm.
6. They did not offer any sealed water bottles. We had to purchase them.
7. The entrance of the hotel was unnoticeable from the main road. We could see the oyo sign but there were no directions on how to get to the hotel. We had to drag our luggage down a narrow muddy road from the main road to reach the hotel.
8. The reception area proudly displayed a certificate from oyo boasting great quality rooms. But i doubt, these certificates are being handed out without proper personal investigation by oyo officials.
9. Accepts only cash, no cards.
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