[Resolved] Oyo Rooms — regarding oyo employee and customer care executive

Kamrul Alam

from Belsand, Bihar

Address:

Dehradun, Uttarakhand, 492005

Rupesh from raipur [protected] booking Id QGIO3491 dtf 6, Nov, 2018.he booked from his registered no. and asked to cancel Oyo Royal sarava, by saying ill provide you good package. on 6th i eant contact the property, as it is generally contacted by registered no, which rupesh had given his no. even i contacted cust care oyo some ran vijay was there he said i ll inform tp hptel that you are reaching by 4 pm. both rupesh n tan vijay didnt inform hotel milost, and provide the number to me. i faced problem of locating hotel and spent 1 hr to locate. my asthmatic wife and 5 yr child suffered a lot by walking with luggage.as no convince availble due to close lane.
Hotel guys aye saying we are not informed my oyo about your late arrival.
Even hotel guys are saying local oyo manager too dont bother to respond as he is always busy.

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Dec 11, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Nov 06, 2018

Updated by Kamrul Alam Rupesh oyo employee from raipur [protected] booking Id QGIO3491 dtf 6, Nov, 2018.he booked from his registered no. and asked to cancel Oyo Royal sarava, by saying ill provide you good package. on 6th i eant contact the property, as it is generally contacted by registered no, which rupesh had given his no. even i contacted cust care oyo some ran vijay was there he said i ll inform tp hptel that you are reaching by 4 pm. both rupesh n tan vijay didnt inform hotel milost, and provide the number to me. i faced problem of locating hotel and spent 1 hr to locate. my asthmatic wife and 5 yr child suffered a lot by walking with luggage.as no convince availble due to close lane.
Hotel guys aye saying we are not informed my oyo about your late arrival.
Even hotel guys are saying local oyo manager too dont bother to respond as he is always busy.

Verified Support

Nov 08, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Nov 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We contacted you regarding this and shared the details. Also, we'll work on your feedback so that such instances do not occur again. Once again, our apologies for the trouble and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO