[Resolved]  Oyo Rooms — regarding pathetic hospitality services

Address:

Kaimbwala Road Behind, Rock Garden of Chandigarh, Kansal, Chandigarh 160001, Chandigarh, Punjab, 160001

 yesterday i made a booking from [protected] in captain o 14186 royal lake suites booking id pziu9356
I checked in near about 6.15 pm after seeing the condition of the room i requested the receptionist to provide the clean accommodation or clean the rooms and provide the extra quilt they denied to cooperate then i requested the oyo team to provide the clean rooms as the condition of the room was very pathetic neither the sheets were clean nor the rooms were up to the mark as shown in the pictures. On repeated calls to the oyo helpline no solutions was provided by your team. They put my call on hold for 42 minutes and then they disconnect. I tired calling them 9-10 times and everytime number would be put on hold and no reply was given. Then after waiting for another half hour we finally checked out of the place at 7:40
I requested for the refund still no response was their kindly provide me my refund or i'll escalate the issue to consumer court and lodge the fir against the oyo suits.